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Kronos service outage and impacts

MAIN CAMPUS HR INFORMATION PAGE
Hospitals and Clinics HR Information Page (LOGIN REQUIRED)


Jan 12, 2022

The UKG (Kronos) outage continues. Teams across the University are working diligently to limit the impact to employees as much as possible. Thank you for your understanding and patience during this time.

The outage has generated questions regarding the W-2 process. University Tax Services has released information about 2021 W-2s, which can be found here. For more information on how W-2s may be impacted by the UKG (Kronos) outage, please visit this page. HR teams will be communicating directly to employees about over/underpayments once Kronos is back online and historical corrections are complete.

Jan 10, 2022

While we will make every effort to correct payments before the end of the year, some employees may not be compensated for missed earnings until 2022. W2 earnings are based on when employees receive pay. If you were underpaid and are compensated for the missed earnings in 2022, it will reflect on your 2022 W2. If you were overpaid in 2021 and the overpayment is not corrected by the end of the calendar year 2021, your 2021 W2 will include the overpaid compensation and the associated taxes will be withheld.

Tax Services will send out additional communication in January 2022. For further questions about tax implications, we suggest reaching out to a tax advisor.


Dec. 17, 2021

As the UKG (Kronos) service outage continues, teams across campus are working hard to limit the impact for employees.

We want to assure you that you will be getting your paychecks, and they will be on time. We acknowledge that there will be overpayment, as well as potential underpayment. The teams are working on a reconciliation plan to implement as soon as possible.

We strongly encourage you to manually track your time in this coming pay period.

Our teams of system experts, in conjunction with leadership across the university and health system, are working on solutions and will provide updated communication as this process develops. Please be patient as we work through this evolving situation and continue checking back here to see if your question has already been answered.

Thank you for your attention, patience and understanding as we work through this unexpected situation together.


Dec. 15, 2021

  • Main campus and University of Utah Health payroll reporters have received HR instructions. If you haven’t received instructions for this pay period, please contact your payroll reporter immediately. For ongoing updates please monitor this page and keep in touch with your payroll reporter and manager.
  • Main Campus HR information page can be found here.
  • University of Utah Health information page can be found here (login required).
  • The university UKG outage task force and multiple additional teams are working continuously to minimize the impact of the UKG outage as much as possible

Dec. 13, 2021

Late last night UKG (formerly known as Kronos) notified customers worldwide that it has experienced a ransomware attack affecting the system used by the University of Utah and University of Utah Health to manage payroll, timekeeping, scheduling and other HR-related processes. The company is actively working with cybersecurity experts to determine the scope of data affected. UKG states that it may take up to several weeks for the incident to be resolved and services restored.

Our top priority in leading the institution through this situation is to communicate transparently with employees and protect their interests. Paychecks will be distributed on schedule, although there may be adjustments at a later date to reflect corrections as needed.

A university-wide task force was convened early this morning to begin assessing the potential impact on U employees and institutional operations and to establish the best strategy for ensuring business continuity and minimizing adverse effects on U employees. The various HR factors being addressed by the task force include hourly employees, overtime pay, FMLA and others.

University employee personal data provided to UKG as part of HR processes is limited to name, date of birth and home address. Social security numbers and other personal data have not been provided to UKG.

Next steps

Please watch for specific instructions from your payroll reporter. This is a rapidly developing and ongoing situation and global UKG customers including the university are monitoring the company’s status closely. We will provide general updates to you as new information becomes available. Please check back here on @theU for the latest information and answers to most of your questions. Additional questions can be sent via email.

Main campus

U of U Health

Please keep in mind that your question may not be answered immediately due to high email volume, and continue checking back here to see if your question has been answered.

Thank you for your attention, patience and understanding as we work through this unexpected situation together.