In late 2020, Michael Good, MD, CEO of University of Utah Health, and John Inadomi, MD, chair of the Department of Internal Medicine, recognized the need for chronic care for those who did not recover from COVID as expected.
Plans for a dedicated long COVID clinic began in January 2021 and we officially opened in July 2021. The clinic treats patients who were hospitalized or continue to have chronic, sustained symptoms that impact everyday life and employment. We continue to receive about 100 referrals each month and have served more than 1,800 to date.
Supporting long COVID comprehensive patient care and research
The University of Utah Hospital provided initial operating funds for the long COVID clinic. Once we knew the clinic would operate longer term, we had to find a way to fund it. How would we reach uninsured or underinsured patients and those living in distant rural communities? We decided to approach the state legislature for their support.
Working closely with the university’s legislative liaison staff and U of U Health strategic communications team, we developed informational materials to inform legislators. We made a strong case for how the university can help current and new patients. We met with Utah state Rep. Melissa Ballard. Ballard is a long COVID patient who received care at our clinic. She became an important advocate and partner for us. When we presented our case to the legislature, Ballard and another patient shared their experiences. Everyone in the room knew someone affected by the long-term consequences of the virus.
Stepping back, reevaluating
We’re always learning from our patients and community. A lot of COVID patients—especially those experiencing long COVID—said they felt unheard. Sometimes we need to pause. When something doesn’t fit an expected pattern, we should take a moment to acknowledge what the patient is going through. And to reevaluate and look at a problem in new, creative ways.
Like any great life challenge, confronting the pandemic and its effects causes you to revisit your priorities. Our goal is to take what we can learn from this, move forward, and strive to improve things. That’s what we’re here for.