Users may need to reauthenticate with Duo 2FA to access UMail accounts after downtime on April 7


On Wednesday, April 7, 2021, from 12-3 a.m., UIT will upgrade some of its network equipment, causing a one- to two-minute UMail downtime. During the maintenance window, users will be unable to access UMail through desktop clients, mobile applications, and Outlook Web Access (OWA).

After the change, users may need to reauthenticate via Duo Security two-factor authentication to access their UMail accounts.

If you have issues reconnecting to UMail after the downtime, your local IT support staff may be able to assist, or you may contact your respective help desk: UIT Help Desk (801-581-4000, option 1) or ITS Service Desk (801-587-6000).

Please visit the University IT Services Status page for information during this and future maintenance events.