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U alumni required to use Duo 2FA for UMail, CIS starting June 27, 2023

Starting Tuesday, June 27, 2023, University Information Technology (UIT) will gradually activate Duo two-factor authentication (2FA) for all University of Utah alumni to access certain U online services. U faculty, staff and students, and University of Utah Health employees are already required to use Duo 2FA.

Alumni will receive an email 24 to 48 hours before UIT activates the 2FA requirement.

For more information about Duo 2FA, please visit this IT Knowledge Base article.

Duo 2FA will be required to access UMail from any email application—e.g., Microsoft Outlook (Windows, macOS, Android, iOS) and Apple Mail—and Campus Information Services (CIS).

To prepare for the change, users should set up a Duo 2FA account via the Duo Management Portal. The Duo Mobile app works on smartphones and tablets and is the preferred method of authentication. Alumni may also purchase a Duo token for $23 through the University Campus Store.

2FA provides an extra layer of security by requiring a user to log in with a username and password plus a second method of verifying the user’s identity. This helps prevent unauthorized access to university email and online applications as a result of phishing schemes and other scams. The U’s Information Security Office (ISO) encourages alumni to review every Duo 2FA push notification for authenticity. If you did not request a Duo prompt, you should deny it. By denying unexpected Duo prompts, you protect your account and enable the ISO to investigate the incident.


  • Duo Mobile does not support Android 8, Android 9, iOS 13 or older mobile operating systems.
  • The Duo 2FA enrollment process must be completed in one session. Your session will expire if you take too long to set up your account or if you leave the Duo Management Portal. If your session expires, you will need to contact the UIT Help Desk for support.

If you have questions or need technical assistance, please contact the Main Campus IT Help Desk at 801-581-4000 or visit Knowledge Commons on Level 2 of the Marriott Library.