Registration open for newly added ITIL 4 Foundations classes


New dates have been announced for ITIL 4 Foundations classes, hosted by the University of Utah:

  • Thursday-Friday, July 15-16
  • Thursday-Friday, Aug. 12-13
  • Thursday-Friday, Sept. 16-17
  • Thursday-Friday, Oct. 21-22
  • Thursday-Friday, Nov. 11-12
  • Thursday-Friday, Dec. 16-17

The classes will give attendees a practical understanding of the Information Technology Infrastructure Library (ITIL) at the foundation level, in preparation for the ITIL Foundation in Service Management exam. The two-day course will cover service management, ITIL Guiding Principles, the Four Dimensions of Service Management, the Service Value System and Service Management best practices through lectures, discussions and case study exercises.

ITSM Process Manager Craig Bennion, who teaches the courses, said the classes will remain virtual for now. He will reevaluate in September whether to return to in-person instruction.

The cost is $480 per university employee and covers all training materials and the exam. University Information Technology and University of Utah Health Information Technology Services units must pay for ITIL training for their staff members, so before registering, please check with your manager to ensure that staff development funds are available. The cost for non-university employees is $1,595. Class sizes are limited to 15 or fewer students.

Visit for more information. Email Bennion at to register or ask questions.