Planned maintenance on July 17-18 may cause brief network downtimes in all university buildings

ANNOUNCEMENTS

Planned network maintenance from Saturday, July 17, 2021, at 11 p.m. to Sunday, July 18, 2021, at 4 a.m. may cause approximately one- to two-minute network downtimes for all University of Utah and University of Utah Health buildings, though the potential for longer outages exists.

If you have questions, your local IT support staff may be able to assist, or you may contact your respective help desk: UIT Help Desk at 801-581-4000, option 1; ITS Service Desk at 801-587-6000.

Technical details

As part of a hardware lifecycle upgrade, UIT will replace core node network routers that redundantly connect to individual distribution routers from Saturday, July 17, 2021, at 11 p.m. to Sunday, July 18, 2021, at 4 a.m. New core routers will be brought online as part of routing reconvergence, a process that may cause network service interruptions.

IT service owners are encouraged to test their systems after the maintenance work is complete, and report any system issues by opening a “high” urgency ticket for the UIT Network Services team by calling 801-581-4000, option 1.

Please visit the University IT Services Status page for information during this and future maintenance events.