Auxiliary Services is thrilled to announce a major update regarding print and copy services on campus. After years of managing RedPrint and departmental copier/printer services in-house, we have partnered with Pacific Office Automation (POA) to enhance the services provided to our campus community. This partnership, formed through collaboration with key program stakeholders—UIT, departments and colleges, libraries, and UCard—follows a comprehensive bidding process to select the best vendor.

Starting Monday, July 1, 2024, this new, efficient, and user-friendly program will replace the existing Managed Print/RedPrint services. Print & Mail Services will manage the new relationship with Pacific Office Automation (POA) and looks forward to serving current MPS/RedPrint customers and onboarding new departments.

Who should take action?

• Current MPS/RedPrint users: Attend upcoming sessions and get ready for service updates.
• Potential New Users: Consider joining the enhanced program for improved print services.

Steps to take advantage of the new service

Meet the new team: POA will host Meet and Greet sessions during the week of June 24 to provide details about the service transition. If you would like to receive an invitation and want to attend, contact Stephanie Fratto at stephanie.fratto@utah.edu.

1. Prepare for transition: In June, POA technicians will visit campus to update information stickers on your current devices. Ensure your team is aware and prepared for these visits.
2. Evaluate your needs: Review your department’s printing requirements and consider the new equipment options available for purchase or lease.

Key benefits of the new program

• High-quality devices: Access to a new suite of multifunctional printers and copiers tailored to campus needs.
• Personalized equipment selection: Guided process to ensure you get the right equipment for your needs.
• Flexible options: Choose between purchasing or leasing equipment based on your department’s preferences.
• Competitive pricing: Benefit from cost-effective prices for new equipment and maintenance services.
• Reliable performance: Enjoy a 98% fleet operational uptime guarantee.
• Exceptional customer service: Reach POA support via phone, email or web portal with a 30-minute call-back guarantee.
• Simplified billing: Centralized departmental billing and easy access to UCash and print dollars using your UCard/mobile credential on the device.
• Easy Participation: Seamless transition and hassle-free program involvement.

Maintenance and repair services transition

Effective July 1, 2024, POA will handle maintenance and repair services, including toner, parts, and supplies (excluding paper) for existing MPS/RedPrint devices. Be prepared for POA technicians’ visits in June to update device information stickers.

We are excited to deliver enhanced value and improved print and copy services to our campus community. For more information or any questions, please contact Stephanie Fratto at Stephanie.fratto@utah.edu.

Thank you, and we look forward to a smooth transition and a better printing experience for all.