With many employees working from home, freight companies are facing challenges delivering packages. The information below is the current status; however, things are fluid and changing rapidly. As warehouses reach capacity, they may keep packages for shorter periods, or make other policies.

If your department has shipments on order with future delivery dates and your facility is not open for deliveries, you need to contact the shipping company with the tracking number to redirect or make arrangements to pick the package up within the stated time period. If you do not have the delivery tracking number, please check the vendor’s shipping confirmation email, or contact the vendor/sender.

UPS 1-800-pickups

UPS will hold packages for closed businesses for 9 days. On the 10th day, if the company is still closed, the package will be returned to the shipper. If you have a tracking number, you may call UPS and redirect your shipment to a campus address that is open. If the shipper has a block on redirecting packages as some do for security reasons (cell phones, computers, and high-value items), they will not be able to redirect.

FedEx 1-800-GO-FEDEX

FedEx will hold packages for 5-15 days for closed businesses. They ask that you call with your tracking number to redirect to an address on campus that is open. Some packages may not be redirected for security reasons.

US Postal Service – Foothill Branch – 801-583-3629

o Jeff Milbury, jeff.c.milbury@usps.gov

o Drake Anderson, drake.anderson@usps.gov