Starting on Dec. 17, 2024, all existing university Adobe accounts will expire, and eligible University of Utah community members who wish to use Adobe products will be required to activate a new software license, which remains free to end users. Please review the eligibility requirements for Adobe products on the Office of Software Licensing (OSL) website.

No files or data will be lost during the transition, however, it is always a good precaution to back up your data.

Adobe users are asked to evaluate their university-related needs and obtain the minimum software that supports them.

• UIT recommends Adobe Express Premium for most users. Express is a web-based software for creating and editing photos, graphics, webpages, videos, and brand elements that includes Adobe fonts. Users may access the application from any web browser, without the need to download or install software, and the Adobe Express mobile app on iOS or Android devices lets users create content on the go.
• Although Acrobat Reader is not included with Express, Adobe users may download and install it for free. Acrobat Reader is a popular Adobe software used to view, print, and comment on PDF documents.
• Users who require a more comprehensive suite of creativity tools (e.g., Photoshop, Illustrator, InDesign, and Acrobat Pro) may request Adobe Creative Cloud All Apps.

UIT is currently testing the new Adobe account provisioning process. On Dec. 3, 2024, UIT will email Adobe users with instructions on how to activate a new Adobe license.

If the license selected supports Adobe applications already installed on a user’s device, they should continue to function seamlessly. Local IT staff support may be required to install Adobe software on devices owned or managed by the university.

Please note that the university has a limited number of Adobe licenses. After six months of inactivity (six months since last login), Adobe accounts will be flagged for deactivation and users will receive a notification with instructions on how to keep their account active.

If you have questions or need assistance, please email the U’s Adobe account support team at classhelp@utah.edu.