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UPDATE: New Duo options postponed

The addition of self-service options to the Duo two-factor authentication (2FA) push screen scheduled for Sept. 17, 2019 has been postponed until later this fall. UIT and @theU will notify you when it’s ready to go.

If you have questions, your local IT support staff may be able to assist, or you may contact your respective central help desk: UIT Help Desk (801-581-4000, option 1) or the ITS Service Desk (801-587-6000).[/bs_well]

Two new self-service options will be added to the Duo two-factor authentication (2FA) push screen on Tuesday, Sept. 17, 2019. “Add a new device” and “My Settings & Devices” will be located on the left-hand navigation, as shown below.

Add a new device

This option will allow users to add a device from the Duo push screen rather than visiting the Duo Management Portal (authentication required). Visit this vendor web page for more information.

My Settings & Devices

This option will allow users to:

• Manage existing devices
• Reactivate Duo Mobile
• Change a device’s name
• Remove a device
• Add a new device

Users will be able to set a default authentication method, shown below, which will eliminate the step of choosing either “Send Me a Push” or “Enter a Passcode” on the Duo push screen each time you sign in with 2FA.

Visit this vendor web page for more information.

If you have questions, your local IT support staff may be able to assist, or you may contact your respective help desk: UIT Help Desk (801-581-4000, option 1) or the ITS Service Desk (801-587-6000).